PRIVACY

Old Soul Music Privacy Policy

Last updated: December 10, 2024

This Privacy Policy describes how Old Soul Music ("we," "us," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from store.oldsoulmusic.com (the "Site") or otherwise interact with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether as a customer, website visitor, or another individual whose information we collect.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, for legal or regulatory reasons, or for operational updates. The revised Privacy Policy will be posted on our Site, and the "Last updated" date will be revised accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The specific types of information and their uses depend on how you interact with us.

What Personal Information We Collect

Information You Provide Directly:

  • Contact Details: Name, address, phone number, email address.

  • Order Information: Billing address, shipping address, payment confirmation.

  • Account Information: Username, password, security questions.

  • Shopping Information: Items viewed, added to the cart, or wishlisted.

  • Customer Support Information: Details provided in your communications with us.

Information Collected Through Cookies:

We collect Usage Data, such as:

  • Device and browser information.

  • IP address.

  • Interaction with our Site and Services.

Cookies and similar technologies help us enhance your experience, power analytics, and improve the functionality of our Services. More details about Shopify’s cookies can be found here.

Information From Third Parties:

We may receive information about you from service providers, including:

  • Shopify (our e-commerce platform).

  • Payment processors.

  • Analytics and advertising partners.

How We Use Your Personal Information

We use the personal information we collect to:

  • Provide Products and Services: Process payments, fulfill orders, facilitate returns, and manage accounts.

  • Marketing and Advertising: Send promotional materials, tailor advertising, and improve our Services.

  • Security and Fraud Prevention: Detect and address potential fraud, unauthorized access, or other harmful activities.

  • Communication: Respond to inquiries and improve customer support.

Cookies

Cookies help us:

  • Remember your preferences.

  • Run analytics to understand user behavior.

  • Tailor advertising to your interests.

You can manage cookies through your browser settings, but disabling cookies may affect functionality.

How We Share Personal Information

We disclose personal information only when necessary and consistent with this Privacy Policy. Examples include:

  • Service Providers: Vendors who support our Site (e.g., Shopify, payment processors, fulfillment partners).

  • Marketing Partners: For advertising purposes.

  • Legal Requirements: To comply with subpoenas, legal orders, or regulatory obligations.

  • Business Transactions: In case of mergers, acquisitions, or bankruptcy.

User-Generated Content

If you submit reviews or content publicly through the Services, it will be visible to others. We are not responsible for how third parties may use such information.

Third-Party Links

Our Site may include links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us to request its deletion.

Security and Retention of Your Information

We implement reasonable security measures to protect your information but cannot guarantee complete security. Retention periods depend on the purpose of the data collection and legal requirements.

Contact Us

For questions or concerns about this Privacy Policy or your personal information, please contact us at: